7th Week Of Internship

Helpdesk System 

•  Updating  request in Helpdesk System 
• Close cases that settle down in Helpdesk  
• Managing Helpdesk System

PC Information 

• Find out user's PC information   -Host name, Service tag, OS, Processor, Memory size,       Hard disk size, Screen size.
• Search KL desktop information file that missing. 
• Fill form of Notebook information of KL. 

NAS Back Up list  

• Updating latest date of  NAS Back Up Share folder list 

Conference call guide        

• Doing conference call guide to make IT teeam esier to refer.