21st Week of Internship

Migrating To New Operating System and Join Domain For Human Resource, Shipping, Purchasing and Store.

- Format hardisk make it empty.
- Install windows driver.
- Install standard software and antivirus.
- Upgrade windows 10
- Join Domain (Done by administrator)
- Transfer all user data in new hardware.

20th Week Of Internship

Migrating To New Operating System and Join Domain For QA , Document Controller department and Safety.

- Format hardisk make it empty.
- Install windows driver.
- Install standard software and antivirus.
- Upgrade windows 10
- Join Domain (Done by administrator)
- Transfer all user data in new hardware.

Standard Software

19th Week Of Internship

Migrating To New Operating System and Join Domain For Compounding and Lab 

- Format hardisk make it empty.
- Install windows driver.
- Install standard software and antivirus.
- Upgrade windows 10
- Join Domain (Done by administrator)
- Transfer all user data in new hardware.

Install all windows driver

18th Week Of Internship

Migrating To New Operating System and Join Domain For Compounding and Lab 

- Format hardisk make it empty.
- Install windows driver.
- Install standard software and antivirus.
- Upgrade windows 10
- Join Domain (Done by administrator)
- Transfer all user data in new hardware.

Formatting

17th Week Of Internship

Migrating To New Operating System and Join Domain
- IT team's 1 month project.
-Briefing about this project by IT manager.
-Scope of project: - to make sure managers, dupty managers, supervisors get new                                    hardware with windows 10 and with high facility.

Domain System

                              - Make sure all user join domain.
                              - Give high secure and more protect specifications.
                              - Change other hardware.


Migrating To New Operating System and Join Domain For Production Department.
- Format hardisk make it empty.
- Install windows driver.
- Install standard software and antivirus.
- Upgrade windows 10
- Join Domain (Done by administrator)
- Transfer all user data in new hardware.

16th Week Of Internship

Windows 10
- Upgrade windows 10 for Finance Department.       

Check RAM

-Check all user's RAM and take note.               

                       

Walkie Talkie

- Collect information of Walkie Talkie for make IT team easy to refer.

15th Week Of Internship

Install Printer
- User can't print so uninstall old version and install back new version of printer device.
- Test print and test scan. Then, set new version printer as default for user.

Copy sticky notes windows 7 to windows 10
- User profile(win 7)→ appdata→ roaming→ Microsoft→ sticky notes(copy)→ User profile→  appdata→ local→ packages→ Sticky notes→ local state(create new folder (Legacy))→paste that sticky notes(ThresNotesHold.snt)

14th Week Of Internship

 Recovery PC

-Windows deactivated have to recovery for 3 PC for activated back.

Microsoft Office.

- Call Microsoft Office to activate Office. 

PatchCord

-   Do own Patch Cord.

13th Week Of Internship

Formatting  

 - Recovery PC, install driver, install standard software and upgrade windows 10 for all user.

Desktop preparation

 -  Prepare desktop and monitor for new employee.

Printer problem

- Can’t print. Uninstall old driver and install back new printer driver. 

12th Week Of Internship

        Reset Email password.

         - Help user to reset email password.

      Install printer.

   - Install Canon printer for user

   Install WPS 2016.

11th Week Of Internship

     Block Advertisement in Microsoft Office 2016.

   - Start→WPS Office Configure tool →advanced → Compatible with Microsoft office

     2010→ update setting→ do not update automatically→HTTP:10.10.10.10  : 8080 →

     User Name: AB, Password: 00

   Windows 10.

   - Upgrade windows 7 to windows 10 to all user in admin.

 Inventory list.

   - Complete update inventory list.

10th Week Of Internship

Check internet port function or not.

     - Going to GP Lumut to check internet port

Network Port

 Set up Oracle. 

    - User request that Oracle can't works well

    - Set up Oracle update in Mozila Firefox.

Share drive.

   -      Create share folder for KL user. Remote KL user to create it.

Weekly work.   

   -   Update NAS back up file.

9th Week Of Internship

Network Port

• Go to GP Lumut to check network port are available and check that port functioning well or not.

Mozilla FireFox

• Install Mozilla FireFox new version for staff.
• Disable updates for oracle for java support.

           Open Mozilla FireFox → option → Advanced → update → Click 'never for
           check updates'

Domain System

• Learn about Domain System - Can control from server

                                                         - No need to go user's place

                                                         - Can access user PC

                                                           
                                                         

8th Week Of Internship

Toshiba telephone guide 

• Doing Toshiba change name and number guide to make IT team easier to refer

Helpdesk System   

• Handle Helpdesk System
• Add request in helpdesk system
• Close cases that settle down.

Disable Cortana in windows 10.

•  Regedit → Admin → Local_mechine → software → policies→ microsoft→ windows →add (windows Search) → AllowCortana → modifiy(0) → restart 

Canon

• Fusing Belt error in Canon printer at Admin office. Handle vendor until he change fusing belt in printer.

Share folder

• Create share folder for KL user and remote their computer.

7th Week Of Internship

Helpdesk System 

•  Updating  request in Helpdesk System 
• Close cases that settle down in Helpdesk  
• Managing Helpdesk System

PC Information 

• Find out user's PC information   -Host name, Service tag, OS, Processor, Memory size,       Hard disk size, Screen size.
• Search KL desktop information file that missing. 
• Fill form of Notebook information of KL. 

NAS Back Up list  

• Updating latest date of  NAS Back Up Share folder list 

Conference call guide        

• Doing conference call guide to make IT teeam esier to refer.

6th Week Of Internship

Installation.

• Install Window 7                                          
• Install bitdenfender (64 bits)   

                                                                                             

Configure wifi speed 

• Going to GP Lumut with vendor to configure wifi speed.            

Helpdesk System 

• Trying to do better type of summary report for helpdesk system.

Nas Back Up list  

•  Updating latest date of  Nas Back  Up list.

Linux 

• Operating system 
• Free software 
• Troubleshoot other computers 
• Make a chromebook more useful  
• Revive old or slow PC 
• Update on your  hacking and security.                    

   

5th Week Of Internship

Toshiba telephone.

• Learn how to setup speed dial for Toshiba telephone.

Help desk.

• Create a simple summary of Helpdesk to make all user can understand the report.          

Clear IT store.

• Arrange and clean all old hardware and arrage new IT hardware in store room
• Take note the hardware details.  
• Make sure all hardware have hostname, model, service tag.

Speed dial.

• Updating speed dial for user
• Make sure speed dial only for important user's.  

Printer problem.

• User can't scan their file, got some setting problem and now user can scan their files.  

4th Week Of Internship

Travel to Kuala Lumpur

• Going to Kuala Lumpur to send hardware such as company notebook and hand phone to new employee.
• Check hardware in store such as notebook, mouse, keyboard are available.
• Take note of serial number of company telephone.
• Complete the  telephone problem that is telephone not function suddenly and call vendor(TM).

Test print of printer

• Test print printer in Admin, Human Resource, QA and store.
• Test such as print, scanning, copier
• Report to vendor and solve printer that got problem.
• Identify the quality of printer
• Meeting with manager discuss about test print.

Desktop problem

• Change hardisk in desktop and report to Dell that one of desktop not function.

3rd Week Of Internship

Format Notebook

• Study how to format user notebook.
• Try to do format notebook.

Summary of telephone speed dial

• Update the summary of telephone speed dial by using Excel.

Domain Name

• Search user Domain Name and fill in Internet User List Proxy.

Mapping Share folder

• Going to Green Prospect Lumut to mapping share folder for user's PC. So, that user can copy and paste their important files in that folder as a back up for secure.

Back Up list

• Update latest date of back up user to make user back up their important file.

2nd Week Of Internship

Zimbra

• Study about Zimbra. Zibra is one of the web page that user in Green Prospect used as send Email and easy to chat with another user.

Back up file 

• Write down the list of back up user.
• Update back up user in excel.

Updating latest date

• Update latest date of back up user and make sure all user have to back up their important files.

Manage Engine Help Desk summary

• Every month i have to do summary of Manage Engine Help Desk and show to Manager.

Maxis Bill

• Check maxis bill of user.
• Calculate their bill whether correct or not.

1st Week of Internship

Briefing for Internship students

• Briefing about company Green Prospect Sdn.Bhd.
• Second briefing about Safety of Company.

Meet Mr.Rajini who is manager of IT Department of Green Prospect

• Discuss with Manager about workflow.
• Study and learn how to use and manage Manage Engine Help Desk System. User can update in this system that user have any IT problem so, IT team easy to know the problems and can help user at right time.      

Collect the model and serial number of telephone

• Collect the model and serial number of telephone of every user
• Updating the telephone information in excel      

Collect IP address of PC user. 

• Collect all PC user's IP Address in Green Prospect, Sitiawan
• Update antivirus in user's PC

Travel to Green Prospect Lumut.

• Going to Green Prospect Lumut for check telephone's device model, serial number and mac ID
• Update antivirus for employee PC